It All Adds Up: Atlantic Voice and Data and Endeavor Technologies have
the right formula for handling customers' end-to-end technology needs
Ages ago, alchemists discovered that they could combine two soft metals — tin and copper — to produce bronze, a hard metal. This is one of the earliest examples of synergy, the interaction of two or more elements to produce an effect greater than the sum of their individual capabilities.
That pretty well describes the expanded portfolio of solutions and enhanced customer service resulting from the partnership of Atlantic Voice and Data (AVDS) and Endeavor Technologies.
For more than 15 years, AVDS has provided customers with best-of-breed voice and data networking solutions, while Endeavor's focus has been on proactive maintenance and help-desk support, particularly in the Microsoft environment. Industry trends toward voice/data convergence have created an ideal environment in which to blend the two organizations.
"AVDS continues to evolve its offerings to help customers take advantage of converged voice/data solutions, but there's often an opportunity to go a step further," said AVDS CEO Granville Triumph, a 25-year veteran of the voice communications industry. "Now we have a dedicated group of Microsoft certified engineers and technicians we can partner with to provide network services, and Endeavor can call upon our voice and data expertise. We see it as a win-win situation for customers."
Another win is the increased levels of customer service afforded by the partnership. Endeavor now has a dedicated customer advocate whose job is to ensure that customer requests are handled efficiently.
"There's a real team atmosphere, with everyone focused on service," Triumph said. "We've received many compliments from customers." Although the word "synergy" may have been overused in business circles in recent years, it perfectly describes the partnership of AVDS and Endeavor. That synergy has allowed the two organizations to make technology magic for their customers.
