IT Services Make Sense: AVDS and Endeavor ensure
the performance and availability of your voice and data
systems while reducing your overhead costs
What's going on inside your network right now? Most companies would have a very difficult time answering that question. Few small to midsized organizations have the tools or talent to proactively manage the health of their voice and data systems. IT staff must react to network faults and performance degradations, poring over event logs to try to find issues and resolve them.
Trouble is, voice and data networks are increasingly complex, and isolated events don't always point to the root cause of network problems. Network managers often find themselves solving the same problems over and over — problems that become more serious as the number of users and importance of network availability increase.
As companies continue to focus on increasing revenues while reducing costs, throwing money and personnel at the problem is simply not feasible. Fortunately, there is a solution — outsourcing voice and data network management to Atlantic Voice and Data Solutions (AVDS) and Endeavor Technologies. The synthesis of AVDS and Endeavor has created a unique opportunity for smaller organizations in the New York/New Jersey metro area.
Now you can entrust your mission-critical systems to a partner with deep experience in both voice and data. You no longer have to interface with multiple providers who point the finger at each other whenever something goes wrong. One call ensures that your systems are managed, maintained and supported.
Managed network services (MNS) adoption is on the rise among large global businesses. A survey by high-tech market research firm In-Stat shows that most globally focused firms currently perform network functions in house, but outsourcing will soon gain acceptance due to increased network complexity and convergence.
"In two years, nearly 40 percent of survey respondents in the areas of PBX/Phone System Management and Telecom Expense Management indicate that these functions will be out-tasked," says In-Stat analyst Jeff Jernigan.
"Within two years, MNS adoption rates will roughly double for security, storage and hosting, with nearly one-third of respondents indicating these functions will be out-tasked."
Global firms are adopting MNS in order to access state-of-the-art technology, and smaller organizations can realize these same benefits. Myriad factors affect network health and performance, and keeping tabs on them all requires a significant investment in network management and monitoring tools. AVDS and Endeavor have invested many thousands of dollars in state-of-the-art monitoring and help-desk software. Each customer can utilize these resources at a very small fraction of the cost of deploying them in house.
Of course, network management and monitoring software is only part of the investment. The skilled personnel needed to operate these tools command significant salaries, and if the network is to be managed 24/7, the personnel costs increase exponentially. AVDS and Endeavor have assembled a team of experienced and certified network and help-desk professionals whose expertise is just a phone call away. Endeavor is a Microsoft Gold Certified partner, and the AVDS team has two decades of experience in voice and data systems with Avaya and Cisco certifications.
The AVDS/Endeavor solution delivers value beyond network monitoring and management, including proactive maintenance, remote assistance, on-site service and more. The AVDS/Endeavor help desk is also available to answer routine questions about voice and data systems and software. Endeavor Complete Support encompasses all the services an in-house IT department might provide, at a fraction of the cost. What's more, AVDS and Endeavor have the "bench depth" to ensure that proactive maintenance and critical updates are performed on schedule. In many smaller organizations, overburdened IT personnel spend so much time putting out fires that maintenance tasks are often put on the back burner. With Endeavor Complete Support you can rest assured that patches, service packs and critical updates have been applied and your vital systems and data are protected.
While organizations typically focus on operational savings when evaluating IT services, the AVDS/Endeavor solution has the potential to affect many cost metrics. IT capital expenditures can be optimized through sound recommendations from professionals familiar with the organization's network and business needs. The productivity gains that come with a highly available, high-performance network are another benefit of IT services. Obviously, the ROI any organization achieves is subject to the services and technologies covered. Still, the ROI of the managed services model tends to be very real and usually very startling. Organizations utilizing managed services consistently enjoy impressive returns on investment. The AVDS/Endeavor solution does all that while keeping a watchful eye on the health and performance of mission-critical systems — 24 hours a day, seven days a week. By outsourcing monitoring, management and support of their voice and data systems to AVDS and Endeavor, customers get reduced operational costs, improved network efficiency and peace of mind.
